![]() If your device is deemed to be in good working order, the Surface Plus Upgrade White Glove Team will email you a notice of device receipt and of the pending credit to your Klarna account. ![]() Once your original device and its charger are received by the Surface Plus Upgrade White Glove Team, we complete an inspection of the device. What happens when the returned device is received? If received, your accessories WILL NOT be returned to you and will be recycled in accordance with Responsible Recycling standards. Although you will be credited up to 6 months of payments, including all of the accessories you bundled at the time of your original Surface Plus purchase, your accessories are not needed. We only need the Surface device and its charger. Please do not turn in your Surface Plus accessories. Unable to get to a retail store? Call our Surface Plus Upgrade White Glove Team at 1-86 to receive a pre-paid shipping label to send your device in.ĭo I need to turn in the accessories I purchased with my Surface Plus device? You may return your original Surface Plus device and charger to any of our more than 100 retail Microsoft Stores in the United States. How and where do I return my original device? After your upgrade is completed by returning your previous device and charger, your Klarna account will be credited back to your date of eligibility. Once your eligibility is confirmed, we’ll capture the date of your eligibility confirmation. Yes, our Surface Plus Upgrade White Glove Team is able to walk you through the process via phone at 1-86. Unable to get to a retail store? Call our Surface Plus Upgrade White Glove Team at 1-86 to check your eligibility and review your upgrade options. See Surface All Access FAQ page for more information.Ĭan I upgrade my Surface Plus device without going to a retail store? You may upgrade your Surface Plus device at any of our more than 100 Microsoft Stores (retail) in the United States. See the Surface Plus Terms & Conditions for upgrade details, and click here to find a Microsoft Store near you! Purchase bundle via Surface All Access using your DPA.įirst confirm your eligibility by visiting any of our more than 100 retail Microsoft Stores or contact the Surface Plus Upgrade White Glove Team at 1-86.Apply for DPA and once approved, enroll in Surface All Access - Microsoft’s successor to the Surface Plus program.Return your current device in good working order.Complete 18 months of payments on your Klarna account.To upgrade your Surface Plus device, you will have to meet the requirements listed below: What are the requirements to upgrade my Surface Plus device? ![]() See the Klarna Customer Agreement for details or speak with the Klarna customer service team at 1-844-4KLARNA. Your financing plan with Klarna remains unchanged. Does this affect my current financing plan with Klarna? I purchased a Surface and accessories through the Surface Plus Program. Whether you have the Microsoft Surface Standard Warranty or purchased the Microsoft Complete for Surface Service Plan, both are still valid under their respective terms and conditions. See Surface All Access FAQ page for more information. DPA allows you to pay for your Surface under a 24-month equal payment plan and includes access to standard Microsoft retail stores support. Surface All Access is a unique Surface consumer program featuring financing provided by WebBank, Member FDIC, through Dell Preferred Account (DPA). To upgrade your device, you will need to select your new device and enroll in Surface All Access (powered by Dell Financial Services), Microsoft’s successor to the Surface Plus program – available for enrollment in-store or online now. Upgrading your device remains an option however, once program eligibility and your device condition are confirmed. What happened to Surface Plus with Klarna Financing (aka Surface Plus Program)?Īfter much thought and consideration, Microsoft decided to end new enrollment into the Surface Plus Program, financed by Klarna, effective August 31, 2018. Surface Plus with Klarna Financing (the “Surface Plus Program”)
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